Frequently Asked Questions
What is My Therapist?
My Therapist is your personal AI therapist. Drawing on established psychotherapeutic approaches, it supports you with your personal concerns, works with you to develop solutions, fosters your personal growth, and helps create lasting change.
Is My Therapist anonymous and secure?
We place the highest priority on anonymity and data protection. Your conversations are not stored on our servers and are not publicly accessible. This allows you to talk openly about personal matters.
How does a conversation work?
After logging in, you can start a conversation and begin speaking right away.
Can I try My Therapist for free?
Yes. After registering, you will receive free trial credit for an initial conversation so you can get a feel for it.
How does payment work?
You can pay securely using common payment methods and receive conversation credit in return.
What happens to unused conversation credit?
Only the conversation time you actually use is deducted from your conversation credit. The remaining credit stays in your user account and can be used for additional conversations at any time.
Where can I use My Therapist?
My Therapist can be used via the web app.
What can I do if my microphone isn't working?
You can test your microphone in the account settings. To allow you to speak with your AI therapist, you will be asked when you first launch My Therapist whether it may use your microphone. If you denied permission, you can re-enable it at any time in your browser's website settings.
Is the conversation not flowing smoothly?
Background noise, movement sounds, coughing, sniffles, other voices, and an unstable internet connection can interfere with speech recognition.
I haven't received a confirmation email. What can I do?
First, check your spam folder. If you haven't received an email, you can log in on the login page using your email address and password and request a new confirmation email.
I forgot my password. What can I do?
Select “Forgot password?” on the login page. You will then receive a link by email that you can use to set a new password.
How do I change my name, email address, or password?
You can change these details in your account settings.
How can I delete my account, and what happens to my balance?
You can permanently delete your user account by selecting “Delete account.” This will delete your user account, profile data, and any remaining conversation credit. This action cannot be undone.
How can I contact support?
You can use the contact form on the “Contact” page to send questions, report technical issues, or provide feedback.