Frequently Asked Questions
What is My Therapist?
My Therapist is your personal AI therapist. Drawing on recognized psychotherapeutic approaches, it supports you with your personal concerns, works with you to develop solutions, promotes your personal growth, and creates lasting change.
Are my conversations stored?
No. My Therapist stores neither conversation histories nor audio data.
How does a conversation work?
After logging in, you can start a conversation and begin speaking right away.
Can I try My Therapist for free?
Yes. After registering, you will receive free trial credit for an initial conversation so you can see what it is like.
How does payment work?
You can pay securely using common payment methods and receive conversation credit in return.
What happens to unused conversation credit?
Only the conversation time you actually use is deducted from your conversation credit. Your remaining conversation credit stays in your user account and can be used for additional conversations at any time.
Where can I use My Therapist?
My Therapist is available through the web app.
What can I do if my microphone is not working?
When you start a conversation for the first time, your browser will ask for permission to access your microphone. Allow microphone access. If you denied access, you can enable it again in your browser's website settings.
Why does speech recognition sometimes misunderstand me?
Background noise, movement sounds, coughing, sniffles, and an unstable internet connection can interfere with speech recognition.
I have not received a confirmation email. What can I do?
First, check your spam folder. If you have not received an email, you can log in on the login page using your email address and password and request a new confirmation email.
I forgot my password. What can I do?
Select “Forgot password?” on the login page. You will then receive a web link by email that you can use to set a new password.
How do I change my name, email address, or password?
You can change this information in your account settings.
How can I delete my account, and what happens to my remaining balance?
You can permanently delete your user account via “Delete account.” This will delete your user account, profile data, and any remaining conversation credit. This action cannot be undone.
How can I contact support?
You can submit questions, technical issues, or feedback directly via the contact form on the “Contact” page.